Reaching and referring

This team specifically deals with members of the community that have a need outside of our existing remit. Team members meet with clients at the Community Hub and attempt to resolve their problems (or potential problems).

Resolving an issue can take anything from 10 minutes to 6 weeks or longer. Out of the 1,681 people with addiction issues we have given food parcels to in 2014-2016, we have referred roughly 54% onto different resources for them to get help.

Unfortunately not all our clients with addiction issues ask for help. Out of the 8,519 people we have served since 2011-2015, more than 60% of them have used this service, from helping with hospital appointments to finding therapists.